If your admins or clients aren’t getting emails from your scheduling account, don’t worry — it’s usually something simple! Here are some common reasons and a few quick steps to help you troubleshoot.
Common Reasons
Rate Limiting for New Users
When your account is brand new, our system may temporarily limit how many emails can go out at once. This helps us prevent intentional spam and keeps your email reputation healthy. Once you’ve built up a bit more sending history, these limits will lift automatically.
Typos in Email Addresses
A typo — like an extra space or missing letter — can cause an email to bounce. Double-check that your client’s or admin’s email address is entered correctly in their profile or the booking form.
Check Your Spam or Junk Folder
Sometimes perfectly good emails get flagged by your email provider’s filters — and unfortunately, this is something that’s mostly out of your hands. These filters are controlled by your email service (like Gmail, Outlook, or Yahoo) and can occasionally mistake automated messages for spam. If you find our emails there, be sure to mark them as “Not Spam” to help ensure they land in your inbox next time.
How to Troubleshoot
Make Sure the Email Action is Set Up
Head to Forms, select the form in question, and click the Automations tab. Confirm that the correct email action is actually added and active. Sometimes it’s easy to assume an automation is there when it hasn’t been set up yet.
Check the Logs on the Appointment
From your Calendar, click on the specific appointment where the email didn’t send. In the sidebar, scroll to the bottom to find the Logs section. This shows you the status of every email linked to that booking. If an email failed, you’ll see the reason.