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Canceling appointments

Cancel an appointment or class

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Written by Gavin Zuchlinski

You can cancel a 1:1 appointment or remove an attendee from a class.

Cancel a 1:1 appointment

  1. Click the appointment to open its details

  2. In the top right, click the “…” menu

  3. Select Cancel

  4. Confirm the cancellation and choose whether to send cancellation automations

Bulk cancel appointments for a client

To cancel multiple upcoming appointments for the same client at once:

  1. Open the client's details

  2. Find the section showing their upcoming appointments

  3. Click Edit

  4. Select the appointments you want to cancel

  5. Click Cancel to cancel the selected appointments

Remove an attendee from a class

  1. Click the class to view all attendees

  2. Select the attendee

  3. Click the “…” menu for that attendee

  4. Select Cancel

  5. Confirm the cancellation and choose whether to send cancellation automations

Remove an attendee from a class (series)

This works the same as canceling an attendee in a single class.

If the class is part of a series, the attendee will be removed from all classes in that series.

Cancel an entire class

  1. Click the class

  2. Open the “…” menu

  3. Select Delete

All attendees will be canceled, and cancellation automations will be sent.

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