Waitlisting in Breely helps you keep your schedule full by letting clients claim newly available spots the moment they open. Whether you offer one-on-one appointments or group classes, clients can easily join a waitlist from your booking form and get notified automatically when availability changes.
Breely supports two types of waitlists depending on the kind of event:
1. One-on-one Appointments
Clients can join a waitlist for a specific Event Type when no open times are available.
When a client joins an appointment waitlist:
They’re added to the waitlist for that Event Type
Breely watches for any new openings in the next 30 days
As soon as availability appears, the system triggers your waitlist notification settings
Clients can book the newly opened time immediately
This is ideal for service providers who release availability dynamically or frequently get cancellations.
2. Classes and Group Events
Clients can waitlist a specific class session when it is full.
When a client joins a class waitlist:
Their request applies only to that specific class date and time
They’ll be notified if a seat opens in that session
The first client to book gets the spot (unless you use the First in Line option)
This is designed for yoga studios, workshops, bootcamps, and other capacity-limited classes.
Enabling waitlisting
Waitlisting is an optional feature that must be turned on before it appears in your forms.
Step 1: Turn on the global feature
Click Features and Integrations from the sidebar
Select Breely Features from the top navigation
Toggle on Waitlisting
This unlocks the waitlist tools across your account.
Enabling waitlisting on a booking form
Once the global feature is active, you can enable waitlisting for each form individually.
Click Forms from the sidebar
Select the form you want to edit
Click the settings icon on the Appointment block
On the right-side panel, toggle on Enable Waitlist
When enabled, clients will automatically see a “Join Waitlist” option when no times are available.
Managing your waitlist
Navigate to Waitlisting in the sidebar to see all waitlisted clients across your business.
Waitlist
A list of clients currently waiting for appointments or classes.
Filter by Event Type
Filter by upcoming or past activity
Automations
Controls what happens when a spot opens.
Automatically send an email to clients
Add additional actions as needed
Trigger notifications immediately when availability is detected
Settings
Controls how clients are notified when a slot becomes available.
Notify Everyone: Notify everyone on the waitlist at once, first person to book gets the spot