Contact Support

Have a question or need help? Just click the icon in the bottom-right corner to chat:

Alternatively, you can reach out to a Breely Expert for hands on support from a human.

At Breely, all support is provided through AI. We know this can sound unusual, so we want to be fully transparent about why we do this and how we ensure you’re still supported.

Our AI assistant understands Breely deeply — from setup questions to advanced automations — and can help instantly, 24/7.

We’ve found this approach provides faster, more consistent answers than traditional support models. Humans make mistakes too, and many questions repeat across users. AI allows us to answer those questions instantly, without long wait times or escalating costs.

Most users never need support, and those who do often have simple questions. A small number require intensive, ongoing help that can drive up costs for everyone. AI lets us keep Breely affordable and fair, so no one is subsidizing heavy users.

If you’d like more personalized assistance, we offer our Breely Experts program.

Experts are experienced professionals who can work directly with you to set up your account, customize complex workflows, or provide training and ongoing support. Think of them as an extension of your team.

Even though your main support experience is through AI, humans are still involved behind the scenes.

Our team regularly reviews AI conversations (even when we don’t reply directly) to improve the accuracy of responses, fix issues, and identify patterns that help make Breely better.

If something seems wrong — a bug, billing issue, or urgent technical problem — you can submit an escalation. Escalations are reviewed by someone on our team and prioritized based on severity.

We also maintain a public system status page so you can always see if there are any active outages or issues.

We believe this approach offers the best balance of speed, accuracy, and fairness, while keeping your costs low and ensuring the product continues to improve every day.