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Client Communication and Reminders

How does Breely handle client communication, specifically appointment reminders?

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Written by Gavin Zuchlinski
Updated over a week ago

Breely supports sending reminders to clients before their appointments. These reminders can be used to prompt clients to confirm their appointments.

To send reminders, follow-ups, and customize form submission and booking emails:

  1. Go to Forms > edit the form

  2. Select the "Automations" tab

  3. From there you can select any existing notifications to modify or add new ones

Notifications can be sent at any point based on the following triggers:

  • Appointment is scheduled (ex., confirmation)

  • Appointment is occurs soon (ex., reminder)

  • Appointment is completed (ex., rebooking reminder or ask for reviews)

  • Appointment is canceled

  • Appointment is rescheduled

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